DrisOnline is a Web-based service through which doctors and patients can communicate securely about non-urgent healthcare matters, request a prescription refill, request an appointment, receive lab or test results, and seek access to health education information.
With highly secure, built-in 128-bit, secure-socket layer encryption technology, DrisOnline protects the privacy and confidentiality of personal information transmitted through its doctor-patient messaging service.
DrisOnline.com offers consumers a secure access to their physicians. For doctors it provides access to new insured patients through our online physician finders and health plan provider directories representing tens of millions of covered lives
DrisOnline messages differ from regular e-mail messages in that they are securely and confidentially transmitted and structured to the specific needs of doctor-patient interaction. Unlike e-mail, which relies on multiple file servers distributed across the Internet, DrisOnline uses a single, centrally managed, secure database which ensures that messages cannot be intercepted, deleted, copied, or altered in any way. DrisOnline.com is the premier physician practice-patient communications network on the Internet that provides secure communications and integrated Web-based services for the physician practice. The DrisOnline.com Network offers customizable practice Web sites with integrated HIPAA and eRisk compliant Online Consultation, access to new insured patients via health plan provider directory links, access to health plan transactions, e-commerce, and a trusted library of clinical content from leading medical societies, all from within a single point of access designed to streamline daily communications and tasks. Online Consultation for practices to communicate securely with patients with unique features including appointment reminders, prescription refills, and ask a doctor feature.
DrisOnline.com product works most effectively with Internet Explorer, Mozilla Firefox, and Netscape Version 7 or higher. All of the browsers support the security encryption level required to use and access all features of our product.
Your URL is http://Dr-LastName-FirstName.com
The most authoritative source for the information that you are looking for is your own primary care physician. DrisOnline.com maintains a library of healthcare information brought to you by the nation's leading medical libraries, and the National Institutes of Health (NIH) which can be accessed by going to www.DrisOnline.com. However, these articles are not intended to be a substitute for professional medical advice, diagnosis or treatment. If you wish to locate a physician in your area who is using the DrisOnline.com Service, please visit our Physician Finder at DrisOnline.com/FindDoctor
There is no charge to the patient for using these features that allows. OC was created in response to both patient and physician demand. National surveys indicate that more than half of patients online and more than three-fourths of physicians want the option of using secure fee-based e-mail, as an alternative to mandatory office visits, for some of their physician-patient communications. Medicare currently does not cover or pay for online communications. Medicaid program reimbursement policies will differ from state to state, and may be more liberal in terms of coverage requirements, or more quick to respond to changes in technology. Both programs should be monitored for changes in coverage requirements. Note that even in the absence of a national coverage decision by Medicare, individual Medicare carriers may issue local medical review policies which would allow reimbursement by that Medicare carrier for online communication services under specified conditions.
DrisOnline.com provides for the creation of templates physicians can use for frequently asked administrative and health-related questions. This allows physicians to add links directing patients to DrisOnline.com's Medical Library of the National Institutes of Health(NIH).
DrisOnline.com's Online Consultation service will have an integrated third-party credit card service allowing patients to provide payment to physicians through PayPal and other services like it, until Health Plans in the State of Texas begin to pay for these services.
Physicians decide for themselves what they will charge for an Online Consultation. DrisOnline.com does not determine fees nor does DrisOnline.com negotiate or amend charges. National surveys indicate that patient expectation for fee-based online communications with physicians is $25/consult.
Yes, the code is 99444. This code is widely used in California, New York and Florida.
If messages are not read within a physician's pre-determined time frame (typically 1-2 days), a notification message will be sent to the doctor so that the doctor's office may follow up with the patient as appropriate.
You will access the secure DrisOnline service by typing the DrisOnline URL into your Web browser, sign in with your password-protected DrisOnline account and begin to communicate with your doctor. When a message is delivered to your DrisOnline Inbox, you will be immediately notified via e-mail (this notice is sent to the e-mail address you provided when registering) and provides a convenient link to DrisOnline, so you can quickly access your waiting message.
DrisOnline does not charge you to access or use the DrisOnline service. Most doctors' offices don't charge for routine messages, like appointment requests or medication refill requests. Your doctor may charge a fee for online consultation as a Co-Pay. In some areas of the country, certain health plans have agreed to cover the Online Visit as a member benefit. If your insurance plan covers the Online Visit, you will be notified of any financial responsibility you might have (such as a co-payment) prior to submitting the Visit online consultation. Entering your healthplan information when you register and keeping this information up-to-date will help ensure notification of any available member benefits.
Once you successfully register with DrisOnline and your doctor agrees to communicate with you through the service, easy-to-use, structured templates allow you to consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, ask a simple question, or access health education information depending on the types of DrisOnline services your doctor offers.
Only you, your doctor, and your doctor's authorized staff can view your DrisOnline messages (members of your doctor's staff like a nurse or receptionist may be qualified to respond, or prepare responses, just as they would during an office visit or telephone call). Messages are never stored anywhere but on the secure DrisOnline server, and they cannot be read en route, deleted, copied, or altered in any way.
All members of DrisOnline, doctors included, are required to create and enter a secure Sign In name and password to access the service. In addition, DrisOnline requires doctors to submit their medical credentials for verification. When your doctor replies to your message, their name will appear in the "Sender" field of the message. Should a member of your doctor's authorized staff respond to your message, that person's name as well as the doctor's name — will appear in the "Sender" field of the message you receive. These are just some of the ways we guarantee your privacy and security.
An OnlineVisit is an online consultation between a doctor and an established patient about a non-urgent healthcare matter. When conducting an OnlineVisit, DrisOnline guides you through an interactive interview process appropriate for your specific symptoms, and then builds a succinct message to the doctor based upon the answers you provide.
If you register for DrisOnline and forget your password, you can simply click the "Forgot your Sign In Name or Password?" link below the Sign In box on the Sign In page. If you know either your sign in name or your password, we can provide you with the missing piece of information immediately. If you have forgotten both your sign in name and your password, you'll be directed to DrisOnline Customer Support for assistance.
Only you, your doctor, and your doctor's authorized staff have access to your DrisOnline Health Record. And you can see who has accessed this medical information at any time. Completing a DrisOnline Health Record is not required; however, keeping accurate records of your health habits, medications, allergies, and medical conditions supplies helpful information to your doctor. Your doctor may use this information to help diagnose your symptoms, or to forward relevant preventive care and educational information to you. Your doctor can modify your Health Record to reflect a recent diagnosis or a new medication.
You can discontinue your DrisOnline membership at any time. Once your DrisOnline membership is terminated, all information stored in your account up to the termination date — a "snapshot" if you will — remains accessible to your doctor, but you will no longer be able to communicate with your physician through DrisOnline (or vice versa). If you want to alter your DrisOnline account by removing a family member from the service, the family member's information will be removed from your DrisOnline Health Record, and you'll be unable to message doctors about this family member. All previous messages sent and received for this family member will be stored in your DrisOnline account. You can always re-add the family member back to your DrisOnline account at a later date, if you wish.
With DrisOnline, you enjoy 24/7 toll-free phone and e-mail support. During normal business hours (6:00 AM to 5:30 PM Central Time), DrisOnline Customer Support representatives are accessible by phone or e-mail. Voice or e-mail messages left after normal business hours automatically page an on-call Customer Support representative, who responds within one hour. Contact DrisOnline Customer Support support@DrisOnline.com
Whether commercial payers will reimburse a physician for online communications will be governed by the physician's contractual arrangement with the payer. The physician should review each payer contract to determine whether online communications are "covered services" under the contract. However, the physician should be aware that even though the service provided during an online communication may be the type of service that would be considered a "covered service" under the contract if provided in a physician's office, (e.g., diagnosis or treatment), the payer might not be willing to pay for such service if provided by online communication. Keep in mind that most payers did not likely contemplate the provision of services via online communication when the physician and payer negotiated the contract. Therefore, a physician should not assume that a payer is willing to pay the physician for a physician office visit when the patient does not receive covered services in the physician's office. This issue should be negotiated with each payer.
Even if a payer determines that online communications are reimbursable, physicians should be aware that reimbursement may be bundled into a global rate for a particular service. For example, if a payer pays a global rate for a surgical procedure, then any post-operative instructions related to the procedure provided by the physician to a patient would likely be included in a global rate for the procedure and not separately reimbursable by the payer. Therefore, even if a payer agrees to pay for services provided via online communications, the physician should review his or her contract to determine if such services are part of a global rate, and not reimbursable separately.
Under capitation contracts, the physician receives a flat "per member per month" fee to provide physician services which are usually set forth in a "coverage matrix" and included as an exhibit to the contract. Even if a payer agrees that services provided via online communication are covered services, a payer will likely take the position that any such services are included in the capitated rate.
More and more doctors are now communicating with their patients online and Doctors who are using online patient care are saving time answering phone calls. Unlike incoming phone calls, emails are being routed to the most appropriate member of the practice for triage and efficient response.
Doctors will be notified of waiting messages through regular Internet email accounts or forwarded to their BlackBerry or to one of their staff members with the display of overdue messages, if any.
Feedback from most carriers suggests they prefer online communication to phone calls with patients because it's secure, structured, and self-documenting.
Yes, we employ sophisticated hardware and software technology to keep healthcare data safe and secure and do not share individually identifiable information exchanged or stored with third parties. Embedded Secure Sockets Layer (SSL) technology, a protocol that delivers server authentication, data encryption, and message integrity ensures that messages are only be read by the registered doctor, the doctor's authorized staff, and the patient through secure login ID and password. We meet all current CMS (Centers for Medicare and Medicaid Services) Internet Security requirements, and employ a dedicated HIPAA officer to monitor changes in and enforcement of the pending HIPAA regulations.
The most powerful tool is for doctors to tell their patient about online service when they visit the office. Doctors should their website address in voicemail messages and place a computer in the waiting room for on-site registration by patients.
Yes — if the doctor like them to. If granted access rights, practice members can instantly scan incoming messages and respond on a physician's behalf using DrisOnline’s user-friendly Group Inbox, ensuring maximum efficiency and responsiveness. When patients receive a reply from the office, it will be plain who has responded — the message will either be sent "From [DrisOnline Physician]", or "By [staff member] on behalf of [DrisOnline Physician]". The practice can also establish routing rules which automatically direct DrisOnline messages by type to the most appropriate staff member. For example, all prescription renewals go directly to the RN, appointment requests route to the receptionist, and online consultations get forwarded to the physician.
Yes. As a DrisOnline member, any doctor may securely message members of their own medical group, as well as any other DrisOnline user. The doctor can also use the DrisOnline online referral service to send an electronic referral to any consulting specialist — regardless of whether they are a DrisOnline member.
The doctor can send secure referral messages to any provider — regardless of whether they're registered with DrisOnline. We'll send referrals to non-DrisOnline providers the doctor specifies per the doctor's instructions, notifying them of the waiting message. For unregistered providers, we send a fax and automatically create a "guest account", enabling the recipient to retrieve, respond to, and print your referral message using DrisOnline.
DrisOnline requires only a connection to the Internet and a Web browser. DrisOnline supports:
Absolutely. Our proven Interoperability Solution, which combines powerful Interoperability Toolkit technology with seasoned Professional Services expertise, enables seamless data sharing between the DrisOnline service and any commercial or custom-built EHR. In as little as four to six weeks, any doctor will be able to import, link, and store secure DrisOnline messages in patients' electronic health records — without ever leaving the EHR system. For an initial consultation or to request the DrisOnline Interoperability Toolkit Implementation Guide, contact us at support@DrisOnline.com .
Doctors usually charge between $20 to $25 dollars (equal to an insurance co-pay) for this service. In addition, Doctors are reimbursed between $25 to $70 dollars based on CPT-Code 99444 through health networks, as well as participants in select health plan networks in California, New York, Florida, Massachusetts, Kansas, Missouri, Tennessee and Washington.
The decision is the doctor's. If the doctor charges for certain DrisOnline services, like online consultation, DrisOnline provides a secure platform for reimbursement and fee collection and processing. But even if a doctor doesn't charge patients for any services rendered via DrisOnline, our messaging platform is much more efficient medium for interacting with patients, representing time and cost savings compared to similar phone or mail interactions.
DrisOnline is working with a growing list of payors to secure reimbursement for online consultation.
The DrisOnline online prescribing service allows both original prescriptions and renewal authorizations to be transmitted directly from the medical office to virtually any pharmacy through the Electronic Prescribing Network ( a network of pharmacies). Doctors can also send the prescription back to the patient, who then forwards the prescription to the pharmacy. Doctors can assess the patient's accompanying online PHR and check for compliance. In addition, DrisOnline automatically screens each prescription for possible interactions with recorded patient allergies, health problems or previously prescribed medications
DrisOnline Online Patient Care service is designed to facilitate existing doctor-patient relationships and helps ensure safety by minimizing errors. DrisOnline stores patient's medication form and since prescriptions are routed electronically, legibility is vastly improved compared to handwritten prescriptions. Also, DrisOnline automatically screens each prescription for possible interactions with recorded patient drug allergies, health conditions or previously prescribed medications. Patients are notified when renewal requests are read by their doctor and, through DrisOnline, patients can check the status of their refill requests and verify when they've been transmitted to the pharmacy. Their Personal Health Record is also automatically updated with renewal information.
DrisOnline.com can be easily linked to your existing practice Website to strengthen your online service offering for patients. Many practices with existing Websites insert hyperlinks to DrisOnline services directly from their home page, or from their physician-specific pages. Co-branding, integration, and customization (such as "single sign-in", if you already have a username and password-protected portion of your site) are also available.
Yes, if approved by the Doctors.
E-mail us at support@DrisOnline.com
Call toll-free: 1-877-777-0535